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Features:
-
Intelligent Call Routing
- because our call routing works at
network level we are able to send your
inbound calls seemlessly to a number
of different destinations to ensure
that your calls are never missed [more].
- Realtime
Reporting - CallSwitch customers
can access detailed realtime reporting
on all inbound calls, providing valuable
marketing intelligence about business
performance [more].
- Modular,
Flexible Design - the CallSwitch
system is modular by design making it
extremely flexible and capable of constructing
complex telephony solutions quickly
and economically [more].
- Time
& Status Settings - the
CallSwitch system operates in realtime
so amendments to your call plan take
immediate effects (zero lag time!).
Additionally, the system can include
time and status switches to amend call
routing automatically or at the press
of a button [more].
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Benefits:
- Business
Intelligence - one of the
most important benefits that CallSwitch
delivers is the level of marketing data
available in real time [more].
- Better
Customer Service - because
CallSwitch is able to help you better
handle and understand your incoming
calls, customers often experience
improvements in customer service
levels [more].
- Business
Continuity - the realtime
nature of the CallSwitch system
delivers our customers the perfect
business continuity tool. One press
of a button and all incoming call
can be routed in up to 4 different,
pre-defined plans [more].
- Revenue
Generation - the CallSwitch
system is facilitated through non-geographic
numbers. Customers are able to select
from 0800, 0845, 0871, 0844 or 090
premium rate. These numbers can
be offered on a variety of tariffs
which represent a simple method
of revenue generation [more].
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here for more benefits
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